FAQ
Answers to the questions support sees most often.
Quick answers before you open a ticket. If your issue is not listed, contact support from the client area.
Account and billing
Why must I verify my email before ordering?
Email verification blocks disposable addresses and keeps account recovery reliable. Orders stay pending until verification completes.
Can I change my plan later?
Yes. Upgrade anytime from the client area. Upgrades prorate to the billing cycle. Downgrades apply at renewal to avoid mid-cycle resource conflicts.
Where are invoices?
Client area → Billing → Invoices. PDF copies are attached to payment confirmation emails.
Sites and DNS
How long until DNS changes work?
After updating nameservers or A/CNAME records, allow up to 24 hours for full propagation. Most Cloudflare-proxied domains update within minutes.
Why is SSL pending?
The certificate issuer must reach your domain over HTTP or DNS validation. Confirm:
- DNS points to OpenHost (or Cloudflare proxies to us)
- No conflicting
_acme-challengerecords - Preview hostname works over HTTPS (proves the origin is ready)
What is the preview link?
A temporary URL in the panel that serves your site before production DNS exists. It is not indexed and expires if unused for 30 days.
WordPress and email
WordPress mail does not send
Configure WP Mail SMTP with a real SMTP provider. The host blocks outbound port 25 by design.
How do I reset wp-admin access?
Panel → Websites → your site → WordPress → Reset admin password. Or use the email reset flow if SMTP is configured.
Performance and limits
What counts toward traffic caps?
All bytes served to visitors, including assets and API responses. Uncached admin traffic counts too, so restrict /wp-admin where possible.
My site hit a resource limit
Check panel metrics for CPU, RAM, and concurrent connections. Upgrade the plan or enable caching. VPS customers can tune limits with root access.
Security
How do I report abuse?
Email abuse@openhost.one with URLs, timestamps, and logs. We acknowledge within one business day.
Is SSH available?
Shared and WordPress plans use SFTP through the panel. VPS plans include full SSH on port 22 with key-based auth recommended.